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terms & conditions
contacting us
We prefer to use email as our primary source of contact. Please only call our telephone number if you have not received a reply to your email within 24 hours. If you wish to return an item, please contact us before posting it so that we can provide the correct returns address and reference number.
payment
Ooly uses PayPal to allow our customers to make trusted and secure payments over the internet. PayPal is the safest way to make an online payment, without revealing your credit card information to us. It is also free to use, with no hidden costs for you as the customer.
You do not need a PayPal account to make a payment. PayPal accepts all major credit and debit cards, including American Express, Maestro, Mastercard, Solo, Visa and Visa Electron. You can also pay directly from your bank account. All prices are in UK£ Sterling
placing an order
Orders can be placed online 24 hours a day. We do not offer a telephone ordering service. Once you have placed an order you will receive an email to the email address you entered when registering - please take care to type accurately. No contract exists until the goods are ready for dispatch.
returns
Under the Distance Selling Regulations you can cancel your contract at any time
up to 7 working days after the day of delivery. If you wish to return an item you must email us first so we can provide the correct returns address and authorisation number. You do not have to give any reason for cancellation. However, a
brief explanation will help us to improve the service we offer to customers in
the future. If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are packaged adequately to protect against
damage. If you fail to return the goods, we will collect them, and we will
charge you the direct cost of collection along with reasonable expenses in
arranging collection. If you fail to take reasonable care of the goods before
they are returned to us, and this results in damage or deterioration, we will
charge you for the reduction in value plus reasonable expenses in
administration. This cancellation policy does not affect your legal rights for
example, if goods are faulty or mis-described. All moneys paid will be refunded
within 28 days. You must return goods within 22 days of requesting cancellation
or return.
If the item you have received is faulty or not as described, we will refund the cost of your return postage. Please ensure you contact us before returning any item. Goods you view to be faulty or incorrect must be returned within 22 days at your
cost. On receipt of the goods and assuming they are either faulty or incorrect
we will refund you not only the full purchase price including postage but will
also refund your postal cost in returning the item to us. The maximum we will
pay is the royal mail charge for 1st class Recorded Delivery. We recommend returning items by Recorded Delivery for security reasons.
missing orders
We cannot replace or refund orders until 28 days have passed since the date of your order. If, after this period, your goods are still undelivered please follow this
procedure: Firstly, contact your local Royal Mail sorting office. In 90% of
cases an attempt has been made to deliver the goods. If no-one was present to
sign for the delivery, or if the parcel was too large to fit through a letter
box it will have been returned to the postal sorting office/depot. They are
generally stored for a period of 5 - 10 days. If after this period of time the
goods have still not been collected they will be either destroyed by Royal Mail
or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s are not at
your local sorting office/depot please contact us to inform that your goods
have not arrived. Please also include reference to your order number and the
date that the good/s were ordered.
delivery
privacy policy
Ooly does not disclose buyers information to third parties. We do not store any credit card information as all transactions are made through PayPal. We only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. If you do not wish to receive any mail from us, please contact us and we will remove you from our mailing list.
need help?
If you have any further enquiries, please do not hesitate to contact us and we will reply within 24 hours
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